EXCHANGE POLICY
Due to the delicate and personal nature of our products, returns are not allowed. Kindly note that exchanges are strictly limited to size changes only and exchanges to different styles are not allowed. We encourage you to read through the full policy below.
Eligibility, Validity, and Other Conditions
Item(s) purchased in-store or via BN.IMINXX.COM online store is valid for exchange in Brunei, within a period of 30 days from the date of shipment, provided item(s) meets the following qualifications:
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The physical item(s) has to be returned complete and as a whole in their original selling condition—in their plastic bags, unworn, unwashed, unaltered, with extra pads (if applicable) and with tags intact and attached to the item. However, item(s) such as cheekies (panties), shapewear, bodysuits, clearance sales (as indicated) are NOT eligible for exchange.
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Valid items are eligible for a size exchange ONLY. Exchange to a different style/design is not allowed.
A final inspection will be conducted by our fulfillment team to ensure that item(s) is qualified for exchange before proceeding.
I’M IN has the right to refuse exchange should item(s) fail to qualify with the above conditions.
Exchange is complimentary for one time only per order. Succeeding returns will incur a restocking fee.
EXCHANGE OPTIONS
Eligible merchandise bought in-store or from BN.IMINXX.COM have to be exchanged in-store.
This allows you to personally try the item, ensuring that you get to change it to the right fit/size with assistance from our team. In addition to the above conditions, please follow the below steps to proceed with our in-studio exchange.
Contact our customer service via WhatsApp (+673) 717 6069, and present the following:
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Documentation (photo or video) clearly showing the item(s) for exchange
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Screenshot of our email order confirmation indicating information such as the order number, the item(s) purchased, customer name and shipping address.
- Reason for exchange
- Preferred size for exchange
Our customer service will endorse the concern to our fulfillment team for verification. Please allow our team to get back to you within 1-2 business days to make way for verification.
